Return Policy
We want you to be totally satisfied with your purchase from us. If you are not, just return it to us within 30 days of your purchase, and will refund your money or
give you an exchange...whichever you prefer. We have been in business for over 20 years, and have built our reputation on great service. If you
are not pleased with your purchase, we will do everything we can to make it right!
Returned items must be in re-saleable condition and include all original packaging. When returning or exchanging an item, please call us at (800) 999-9498 or (805) 658-7369
for a Return Merchandise Authorization (RMA) code. All returns without our Return Merchandise Authorization (RMA) code will be subject to a 20% restocking charge. For your protection, you may wish to send your return via UPS or
insured parcel post. Please send all returns to:
Pacific Products Gallery
Returns Department: RMA Code=(Place Code Here)
3857 Sheldon Drive
Ventura, CA 93003
IMPORTANT: Please include the RMA code on the label (as shown above)
Pacific Products Gallery cannot pay for return shipping charges, or credit shipping charges already paid,
unless we have made a shipping error, or the item is delivered damaged. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipment.
All returns, including any credits applied for return shipping charges, will be credited to your Mastercard, Visa, American Express, or Discover card. If
you have paid by check, a refund check will be issued to you. We will make every effort to process returned items within 7-10
business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.
***Special Note: Our return policy does not apply to our "Custom Aircraft" and "Custom Oil Paintings" division (Including Charcoal Drawings). Because these are one-of-a-kind custom
built scale models, paintings and drawings, we cannot offer a return policy for them. Special orders on non-stocking items, and items sold on "Clearance" are also non-returnable. We reserve the right to add a 20% restocking fee. Returns of merchandise with a total of $150 or more requires a 20% restocking fee.
