What is your return policy?
We want you to be totally satisfied with your purchase from us. If you are not, just return it to us within 30 days of your purchase, and will refund your money or
give you an exchange...whichever you prefer. We have been in business for over 20 years, and have built our reputation on great service. If you
are not pleased with your purchase, we will do everything we can to make it right!
Returned items must be in re-saleable condition with all original packaging. When returning or exchanging an item, please call us at (805) 658-7369
for a Return Merchandise Authorization (RMA) code. All returns without our Return Merchandise Authorization (RMA) code will be subject to a 20% restocking charge. For your protection, you may wish to send your return via UPS or
insured parcel post. Please send all returns to:
Pacific Products Gallery
Returns Department: RMA Code=(Place Code Here)
3857 Sheldon Drive
Ventura, CA 93003
IMPORTANT: Please include the RMA code on the label (as shown above)
Pacific Products Gallery cannot pay for return shipping charges, or credit shipping charges already paid,
unless we have made a shipping error, or the item is delivered damaged. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipment. All returns,
including any credits applied for return shipping charges, will be credited to your Mastercard, Visa, American Express, or Discover card. We will make every effort to process returned items within 7-10
business days. Please note that it may take 1-2 billing cycles for your bank to post the credit to your statement.
***Special Note: Our return policy does not apply to our "Custom Aircraft" and "Custom Oil Painting" division (Including Charcoal Drawings). Because these are one-of-a-kind custom
built scale models, paintings and drawings, we cannot offer a return policy for them. Special orders on non-stocking items, and items sold on "Clearance" are also non-returnable. We reserve the right to add a 20% restocking fee. Returns of merchandise with a total of $150 or more requires a 20% restocking fee.
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What if my merchandise arrives damaged?
If any product arrives damaged, please call Customer Service at (805) 658-7369. We will be glad to
arrange for a pickup, and will promptly replace your merchandise. Any damages or shortages must be reported within 7 days from when your package is delivered.
You must keep all packing and shipping boxes and materials or a claim cannot be filed on your behalf for damaged items. If an item arrives damaged, we will send out another item via the same shipping method as originally chosen.
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What is your low price guarantee?
We guarantee our prices to be the lowest on the net. If you find the same
product offered at a lower price on the Internet we will match that price. If you have already purchased the
product from us, and find the item at a lower price on the Internet within 6 months of your
purchase, please contact us with the information and we will refund you the difference!
The Pacific Products Gallery price guarantee applies to identical products only. Price matching is subject to
proof of competitor price including verification of manufacturer's part number and availability of
product. Discount does not apply to closeouts, clearance, discontinued, remanufactured or repackaged goods with the same part number.
Pacific Products Gallery is not obligated to match the price on items that are not in
stock by competitors. We will not be able to accept a price match for a competitor that operates through an auction site such as eBay, or a site that requires a membership to purchase such as Costco.
When comparing internet competitors prices, shipping and handling
charges will be included in the price analysis. The terms of this guarantee are subject to change
without notice. Please note: Due to the volatility of the autographed sports collectibles market, these items
are not covered by this guarantee.
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If you have any questions that were not covered here, please call us at 805-658-7369 or E-Mail
us at pacprod@pacprod.com.
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